DHACTIVE FAQs
DHACTIVE FAQs
What does DHACTIVE sell?
DHACTIVE offers practical consumer products for car, home, outdoor, and personal wellness routines. Product features, materials, dimensions, and care instructions vary by item, so please review the relevant product page before ordering.
Where do you ship from?
Orders are fulfilled from our warehouse in Shenzhen, Guangdong, China. DHACTIVE is operated by SHADOWAXIS TECHNOLOGY LIMITED, registered in Hong Kong SAR, China.
Where do you ship?
We ship internationally to destinations available at checkout. Our primary markets are the United States, Canada, and Australia.
How long will delivery take?
Orders are processed within 1 to 2 business days. Standard delivery generally takes 10 to 15 business days after dispatch, for an estimated total of 11 to 17 business days from order date. Read our Shipping and Delivery Policy for details.
Do you offer free shipping?
Yes. Standard shipping is free for orders of USD $59 or more.
Will I pay import duties or taxes?
DHACTIVE bears applicable import duties and taxes for orders we accept. You should not be asked to pay an additional duty or tax unless it was clearly disclosed and accepted at checkout.
How can I track an order?
After dispatch, we email tracking information when available. Visit Track Your Order if you need help.
What if my package is late, lost, or damaged?
Contact support@dhactive.com with your order number. We will review the order and carrier information and offer an appropriate resolution, which may include an expedited replacement or refund.
Can I return an item?
Yes. All items can be returned within 60 calendar days after delivery. DHACTIVE pays eligible return shipping. Read our Returns and Refunds Policy for the process and refund details.
Can I cancel an order?
Contact us as soon as possible. If the order has not entered fulfillment, we will cancel it and issue a full refund. Once an order has shipped, it cannot normally be cancelled before delivery, but the return policy remains available after delivery.
How do I contact support?
Email support@dhactive.com or call +86 177 9579 3396. Support hours are Monday to Friday, 8:00 AM to 7:00 PM (GMT+8).