Shipping Policy

Shipping and Delivery Policy

Last updated: July 28, 2026

This policy explains how DHACTIVE ships physical products ordered through dhactive.com. DHACTIVE is operated by SHADOWAXIS TECHNOLOGY LIMITED.

Where we ship

We ship internationally to destinations available at checkout. Our primary markets are the United States, Canada, and Australia. If a destination is not available at checkout, we are unable to accept an order for that destination at that time.

Processing and delivery estimates

  • Order processing: 1 to 2 business days after payment authorization.
  • Standard delivery: generally 10 to 15 business days after dispatch.
  • Estimated total time: generally 11 to 17 business days from the order date.

Business days exclude weekends and public holidays. Delivery estimates are provided in good faith and are not guaranteed arrival dates because carrier operations, customs processing, weather, and local delivery conditions can affect transit.

Shipping charges and import duties

We offer free standard shipping on orders of USD $59 or more. Any applicable import duties and taxes for orders accepted by DHACTIVE are borne by us. Customers should not be asked to pay additional import duties or taxes for an order unless a charge was clearly disclosed and accepted at checkout.

Order confirmation and tracking

After dispatch, we will email a shipping confirmation with tracking information when tracking is available. The first carrier scan may take a short time to appear. You can also visit Track Your Order for help.

Address changes and delivery attempts

Please check your shipping address carefully before placing an order. If you need to correct an address, contact us as soon as possible. If an order is returned because the address was incomplete or incorrect, we will work with you to arrange up to two reasonable reshipment attempts at our cost after you confirm the corrected address.

Delays, lost packages, and damage in transit

If we cannot dispatch an order within the stated processing period, we will notify you and offer the option to accept a revised dispatch date or cancel the unshipped order for a prompt refund. If a package is materially delayed after dispatch, lost, or damaged in transit, contact support@dhactive.com. After reviewing the order and carrier information, we will provide an appropriate resolution, which may include an expedited replacement or a refund.

Contact us

For delivery questions, email support@dhactive.com or call +86 177 9579 3396. Support hours are Monday to Friday, 8:00 AM to 7:00 PM (GMT+8).