Privacy Policy

Privacy Policy

Last updated: July 28, 2026

This Privacy Policy explains how SHADOWAXIS TECHNOLOGY LIMITED, trading as DHACTIVE, collects, uses, discloses, stores, and protects personal information when you visit dhactive.com, place an order, contact us, or interact with our marketing. We primarily serve customers in the United States, Canada, and Australia.

1. Who is responsible for your information

SHADOWAXIS TECHNOLOGY LIMITED is responsible for the personal information covered by this policy. Our company registration number is 79979707. Our registered office is 300 Lockhart Road, Wan Chai, Hong Kong SAR, China. Our operational office is Unit C311, Software New Cloud Valley, Yanta District, Xi'an, Shaanxi, China.

For privacy questions or requests, email support@dhactive.com with the subject line "Privacy Request."

2. Information we collect

  • Contact information: name, email address, telephone number, shipping address, and billing address.
  • Order and transaction information: products ordered, order history, returns, refunds, shipping details, and communications about an order.
  • Payment information: payment status and limited payment-related information supplied by our payment providers. Payment-card details are processed by Shopify Payments, PayPal, or another checkout provider and are not stored by us in full.
  • Device and usage information: IP address, browser and device details, pages viewed, links clicked, approximate location derived from IP address, cookie identifiers, and interactions with our site or ads.
  • Marketing preferences: email subscription choices and interactions with marketing communications.

3. How we use information

We use personal information to process orders, take payment, provide delivery and customer support, manage returns and refunds, protect against fraud and security risks, improve our site and services, comply with legal obligations, and send marketing where you have subscribed or where otherwise permitted by law.

4. How we disclose information

We disclose information only as needed for the purposes above. Recipients can include Shopify, Shopify Payments, PayPal, fulfillment and delivery partners, customer-support and email provider Klaviyo, analytics and advertising partners such as Meta, Google, TikTok, and AppLovin, professional advisers, and public authorities where required by law.

We do not sell personal information for money. However, advertising cookies and related event data may be disclosed to advertising partners to measure campaigns and show relevant ads. Depending on the law that applies to you, this activity may be treated as a sale, sharing, or targeted advertising. You can use the options described in Your Privacy Choices.

5. Cookies and similar technologies

We use cookies and similar technologies for checkout, security, site functionality, analytics, and advertising. Read our Cookie Policy for more information and available controls.

6. International transfers, retention, and security

We and our service providers may process information in Hong Kong SAR, China, the United States, Canada, Australia, and other countries where they operate. These countries may have different privacy laws. We retain information only for as long as reasonably needed for the purposes described in this policy, including order administration, legal, accounting, fraud-prevention, and dispute-resolution requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online system can be guaranteed completely secure.

7. Your choices and rights

Depending on where you live and the law that applies, you may have rights to request access to, correction of, deletion of, or information about our handling of your personal information. You may also have the right to opt out of certain targeted advertising, sharing, or sale activities. You can unsubscribe from marketing emails by using the unsubscribe link in the email.

To make a request, email support@dhactive.com with the subject line "Privacy Request" and tell us the country or state where you live. We may need to verify your identity before responding. We will respond within the period required by applicable law.

8. Children

Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can take appropriate action.

9. Changes and contact

We may update this Privacy Policy when our practices or legal obligations change. The effective date of the current version appears at the top of this page. For questions, email support@dhactive.com.