Returns & Refunds

Returns and Refunds Policy

Last updated: July 28, 2026

We want you to shop with confidence. This policy applies to physical products purchased directly from dhactive.com. DHACTIVE is operated by SHADOWAXIS TECHNOLOGY LIMITED.

60-day return window

All items are eligible for return within 60 calendar days after delivery. To start a return, email support@dhactive.com with your order number and the email address used at checkout. Once your return is approved, please send the item back within 7 calendar days using the instructions we provide.

We accept returns for all product categories. Please include all components and packaging where reasonably available. This helps us process your return efficiently, but it does not limit your rights where an item is damaged, defective, incorrect, or otherwise not as described.

Return shipping

DHACTIVE pays the cost of eligible return shipping. We will provide a prepaid return label or another reasonable return method. Please do not send an item back before receiving return instructions, as this can delay processing.

Refunds

For a change-of-mind return, we refund the purchase price of the returned item to the original payment method. Original shipping charges, if any, are not refunded for a change-of-mind return unless required by applicable law.

For an item that is damaged, defective, incorrect, materially delayed, or lost in transit, we will offer an appropriate remedy. Depending on the circumstances and applicable law, this may include a replacement, refund, or both. Where a refund is required by law, this policy does not limit that right.

We issue approved refunds to the original payment method within 1 to 2 business days after the returned item is received or the claim is approved. Your bank, card issuer, PayPal, or payment provider may require additional time to post the refund.

Order cancellations

You may request cancellation by emailing support@dhactive.com as soon as possible. If your order has not entered fulfillment, we will cancel it and issue a full refund to the original payment method. If an order has already been dispatched, it cannot normally be cancelled before delivery; you may use this return policy after delivery instead.

This cancellation rule does not affect your right to a remedy if an order is lost, materially delayed, damaged, defective, incorrect, or otherwise eligible for a refund under applicable consumer protection law.

How to report a problem

For a damaged, defective, incorrect, or missing item, contact us as soon as possible with your order number and clear photos where available. Please report delivery damage or a missing package within 30 calendar days of delivery or the estimated delivery date so we can promptly investigate with the carrier.

Contact us

Email support@dhactive.com or call +86 177 9579 3396. Support hours are Monday to Friday, 8:00 AM to 7:00 PM (GMT+8).